Shipping Policy

Thank you for shopping with MASKERO. This Shipping Policy explains how we process and deliver orders to customers in the United States.

1. Order Processing

Processing Time: 1–2 business days (Monday–Friday) after payment confirmation

Cut-Off Time: Orders placed after 2:00 PM (IST / GMT+5:30) are processed the next business day

Orders are not processed on weekends or public holidays.

A shipping confirmation email is sent once your order is dispatched.

Tracking may take 24–48 hours to become active.

2. Shipping Coverage

We currently ship only to the United States.

3. Shipping Origin

All orders are shipped from our international fulfillment facilities located in India.

4. Shipping Options & Delivery Times

Shipping Method	Processing Time	Transit Time	Total Delivery Time	Cost
Standard Shipping	1–2 Business Days	15–18 Business Days	16–20 Business Days	$25 USD (Free over $199 USD)

Important Notes:

• Delivery times are estimates, not guarantees.
• Delays may occur due to customs clearance, weather, or courier issues.
• Incorrect shipping details may cause delays.

5. Order Tracking

Tracking number provided after dispatch.

Updates may take up to 48 hours to appear.

6. Delivery Delays

If your order has not arrived within 30 days of dispatch, contact us at:

order@maskero.com

7. Lost or Damaged Items

Report within 7 days of delivery with:

• Order number
• Photos (if applicable)

Resolution may include:

• Replacement
• Refund
• Store credit

8. Shipping Carrier

We use international logistics partners and postal services (including India Post and partner carriers) for delivery to the United States.

Carrier selection may vary.

9. Important Notice

By placing an order, you acknowledge that:

• Your order is shipped internationally from India
• Delivery may take 16–20 business days

Company Information

Website Name: Maskero.com

Company Name: MASKERO

Registration Number:  [YOUR REGISTRATION NUMBER]

Address: [YOUR COMPANY ADDRESS]

Email: order@maskero.com

Contact Form: Click Here

Phone: [YOUR PHONE NUMBER]

Customer Service Opening Hours:
Monday to Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed

Time Zone: GMT+5:30 (Indian Standard Time)

Response Time: We respond within one business day.